HootClub FAQs

Q: What is the HootClub Rewards Program?
A: The HootClub Rewards Program is the Hooters Australia rewards program in Australia offering Hooters rewards to its members. Your digital membership allows you to earn Hooters rewards every time you transact at a Hooters Australia store, through the Hooters mobile app. You may redeem your rewards online (when available) or at any of the participating Hooters stores.

Q: How does it work?
A: When making a purchase at a Hooters Australia store you; the rewards member; will identify yourself to the Hooters staff member who will pull up your member information on the terminal. You rewards will be calculated when you transact and your rewards account will be credited with the HootClub rewards earned. Your earned rewards will be available for redemption after 24 hours. You may then redeem the rewards against your next purchase at a participating Hooters store.

Q: Where can I earn my HootClub Rewards?
A: You can earn cash back rewards at all Hooters Australia stores. You may also earn rewards when transacting through the Hooters mobile app.

Q: What rewards do I get?
A: You will earn 5% cashback on every dollar you spend whenever you shop at a participating Hooters store or within the Hooters app.

Q: How do I become a member of the Hooters HootClub?
A: You may become a Hooters HootClub member at any time by: 1. Signing up in-store: speak with a Hooters staff member and ask to join the Hooters Hootclub. 2. Sign up online at www.hootclub.hootersaustralia.com.au/joinnow 3. Download and register with the Hooters mobile app.

Q: Is there an annual fee?
A: No, there are no fees; annual or otherwise.

Q: Can I use the Hooters HootClub Rewards as soon as I earn them?
A: Hooters HootClub Rewards may not be available immediately after you earn them. Once your transaction has been processed a report is sent to Hooters. Your Hooters HootClub Rewards are then loaded onto your account and made available. This process can take up to 24 hours.

Q: Is there a limit to how many Hooters HootClub Rewards I can earn?
A: No, there is no limit to what you can earn.

Q: How do I know how many HootClub Rewards I have earned?
A: Visit www.hootclub.hootersaustralia.com.au to login to your account to check your account status at any time. Alternatively you may log into the HootClub mobile app to view your account status. You may also check your balance in-store by giving your membership details to our staff.

Q: How do I know how many HootClub Rewards vouchers I have been issued?
A: Visit www.hootclub.hootersaustralia.com.au to login to your account to check your account status at any time. Alternatively you may log into the Hooters HootClub mobile app to view your account status. You may also check your balance in-store by giving your membership details to our staff.

Q: Do HootClub Rewards expire?
A: All good things must come to an end.. even your HootClub Rewards! HootClub Rewards rewards that are not used within 12 months will expire. You can keep an eye on your HootClub Rewards points by logging into your personal rewards account.

Q: How do I know my HootClub Rewards are safe?
A: Your rewards are held in trust - so they remain safe.

Q: Who can I contact for help or more information?
A: You can email us at: rewards@hootclub.hootersaustralia.com.au



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